We understand that plans can change, and you might need to cancel an order. We aim to make this process straightforward and hassle-free for you.
How to Cancel Your Order
- Initiating a Cancellation: To cancel an order, please reach out to our customer service team via email at answers@minatak.com with your order details, including your order number. This will help expedite the cancellation process.
Changes to Your Order
- If you need to update the shipping address or modify the items in your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, depending on the order status and the availability of the items.
Refund Policy
- Processing Refunds: Refunds for cancelled orders will be processed within 4-8 business days from the date of cancellation. Refunds will be issued to the original payment method used at the time of purchase.
- Timing: Please be aware that it may take additional time for the refund to be reflected in your account, depending on your bank or credit card provider.
Special Circumstances
- Late Cancellations: If your cancellation request is received after your order has been shipped or beyond the specified cancellation period for a particular product, we may not be able to cancel the order. In such instances, you will need to follow our return process once the item is received.
- Out of Stock Items: Should any item in your order be out of stock, we will promptly notify you and provide available alternatives. If no suitable alternatives are found, or if you wish to not proceed with an alternative, you may cancel the out-of-stock item, and we will process a refund accordingly.
- Pre-Order Items: Cancellations for pre-order items are possible until the specified pre-order deadline. After this deadline, cancellation is typically not feasible as the item will have entered the final stages of production and shipping preparation.
- Customized Items: Items customized to your specifications can only be cancelled if the production has not commenced. Once production is underway, cancellation is generally not possible, and refunds may be limited.
Contact Us
- For further inquiries or if you need assistance regarding our cancellation policy, please contact our customer service at answers@minatak.com. We are here to help and ensure your satisfaction.
- Address: 1/2, 377 Valley Rd, Clifton, NJ 07013, United States